REFUNDS & EXCHANGE POLICY
We understand shopping online is different! That is why we promise to provide the best products possible. However, if you are in any way dissatisfied with your purchase we will happily exchange, or provide a credit for most things you would like to return.
1. Please email firstname.lastname@example.org or call us on 02 8069 8963
2. Return you purchase within 14 days of purchase date and the original receipt
3. Return items must be unused, in it's original condition and packaging with all instruction manulas and accessories
4. is not gift cards, e-vouchers, discontinued item or an item that was reduced to clear or on sale
5. is returned together with any free or bonus items that were provided with the item at the time of purchase
6. Return at your own expense and packaged up well (we recommend tracking/signature too)
CAN I CHANGE MY ORDER
Sadly we can't alter your order once it's been placed, but you can exchange or return you order once received please see below for conditions.
CHANGE OF MIND:
We encourage all customers to choose wisely when making a purchase as The Stork Nest does not offer refunds on change of mind items. Your statutory rights under the Australian Consumer Law, if you want to return an item (at your own expense) because you have changed your mind, The Stork Nest will gladly offer you an exchange (new shipping charges apply) or credit note for items returned within 14 days of purchase (this excludes sale and clearance items).
FAULTY GOODS & WARRANTY CLAIMS:
Refunds and exchanges are available to customers who have purchased a faulty or defective product. In order for a refund or credit note to be processed, original proof of purchase must be provided when returning the goods for warranty assessment. After The Stork Nest receives the parcel and warranty issue is approved we will refund, exchange or credit note your purchase and original shipping costs will be refunded on products deemed faulty. Shipping costs on items sent outside Australia are not refundable. Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
RETURNS VIA MAIL:
Customers returning items will be responsible for all shipping and handling fees. When returning any items please follow the steps above and tracking is highly recommended as exchange or store credit will not be granted if item is not received.
Credit notes are valid for a period of 12 months from the date of issue and cannot be replaced if lost or stolen.
Promotion codes cannot be used in conjunction with any other offer. Promotion codes do not apply to sale items or gift cards. You can still use promotion codes if you have a mixture of sale items and regularly priced items in your basket but the terms and conditions of a promotion code do not include sale items in the minimum spend or % off. Some products sold on this website are excluded from any promotions which discount the price or the delivery fee associated with the product. Examples of this are Bundle Buys, Gift Cards, and items sent to you direct from our supplier. Furthermore, any item with a delivery surcharge (such as large items and personalised products) are excluded from promotions which discount the delivery fee.