- Returned product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet. Please ensure you include all components. Incomplete returns (missing base station or missing sensor) will be refunded at the retail value of parts received.
- When returning the product to Owlet, we should receive the product within two weeks of contacting us.
- You will be issued an email when your return has been received and processed by us.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order.
- Shipping and handling charges are not refundable.
- You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to Owlet.
- Gift cards are non-refundable.
FAQsQ: How long will it take for my order to arrive? A: There are two options for delivery in Australia: For Standard Delivery of items we currently use Australia Post's e-Parcel system. We aim to despatch your order with 48 hours unless ordered on a weekend. Standard orders should be received within 10 working days from dispatch. We also offer Express Postage using the Australia Post's Express system. Express Post is not available for orders weighing over 5kgs. We aim to despatch your order with 48 hours unless ordered on a weekend. Express orders should be received within 2-4 business days, if not sooner.
Q: How much is your postage? For postage costs click here
Q: What is a Promo Code? A: We may send special offers where you can use promotional codes. Promotional codes or 'Promo Codes' entitle you to receive discounts on items between certain dates. To use a Promo Code offer, simply go to your Nest and type the code into the Promo Code area during checkout. Please ensure you read any Promo Code Terms and Conditions.
Q: Why isn't my promo code working? A: If a promotional code that you have received is not working, firstly check that it has not expired. Secondly, check that it is valid for the particular products in your shopping bag. Some products sold on this website are excluded from any promotions which discount the price or the delivery fee associated with the product. Examples of this are Bundle Buys, Gift Cards, and items sent to you direct from our supplier. Furthermore, any item with a delivery surcharge (such as large items and personalised products) are excluded from promotions which discount the delivery fee. Promotion codes cannot be used in conjunction with any other offer. Promotion codes do not apply to sale items or gift cards. You can still use promotion codes if you have a mixture of sale items and regularly priced items in your basket but the terms and conditions of a promotion code do not include sale items in the minimum spend or % off
Q: I have been sent an incorrect item or a missing an item. What should I do? A: In regards to missing items, we ask that you check all the packaging thoroughly and check that small items have not been placed inside large items! If you still cannot find an item or have an incorrect item please contact us at your earliest convenience by clicking here to email.
Q: The item I have received is faulty - what can I do? A: We apologise for the inconvenience this has caused you. In most cases if the item was purchased in the last six months we can offer a refund or exchange if the item is deemed faulty. Please contact us at your earliest convenience by clicking here to email us. Please include your details, the order number and the product number of the item. Our Team will take care of it.
Q: Exchanges - I would really like to swap one of the products I bought - what do I do? A: The Stork Nest team would be happy to help. For further information on returns click here.
Q: What happens if an item I purchased sells out and ends up being unavailable? A: It is possible that an item you purchased on this site becomes sold out after your shopping list has been submitted. We try to avoid this frustration as much as we can. If this does occur we will contact you and ask if you would like one of three options; an alternative product, have the item placed on backorder if we are able to source another or refund the product.
Q: I have an item on backorder, when is it due? A: Please email us with your order number and the item details by clicking here and we will let you know.
Q: Is it possible to send my backorders all at one time? A: Unfortunately, we are unable to send your backorders all together. Please note that all backorders are sent to you at no extra charge for delivery.
Q: Gift Vouchers - I have a Bambini Pronto Gift Voucher - can I still use it? A: Of course! Please contact our friendly customer care team by clicking here and we will organise this for you!
OWLET 30 DAY SATISFACTION GUARANTEE
If you are not 100% satisfied with your purchase, you have 30 days from the date of product registration on the Owlet app to request a refund. Please contact us here with any questions. Do note the cost of returning the product will be at your expense.
TO QUALIFY FOR A 30-DAY REFUND, ALL OF THE FOLLOWING CONDITIONS MUST BE MET: