Coronavirus is having a significant impact with Australia Post and they are experiencing substantial delivery delays due to limited flights, social distancing and increased parcel volumes.
They have advised that they are behind at least 3 weeks domestically and 8 weeks internationally and are trying their very best during this difficult time. Once your order has left our warehouse you will receive a tracking number and it may not be scanned again until delivery. Please keep checking that tracking number it should eventually move taking into consideration the three week delay. We appreciate your understanding at this hectic time. For more information on how delivery and customer support services are affected, please refer to Australia Post coronavirus impacts page here
Available on all standard orders when you spend over $99 and under 5kg to Australian delivery addresses.
$10 Standard Delivery
We deliver orders Australia wide using Australia Post's e-Parcel system. The postage cost is calculated by cubic weight and is charged at $10 for orders under $99. We aim to dispatch your order within 2-4 working days. Standard orders should be received within 10 working days from dispatch. Please note during busy sale periods we aim to dispatch your order within 4-6 working days, please bare with us! *Large, bulky and oversized orders are charged a $17.95 per item which will be shown at checkout.
Large and oversized items
Large and oversized items have a freight fee of $17.95 per item. The Shnuggle Air Cribs and Cots incur a flat $35 freight charge.
Delivery to New Zealand
We encourage you to visit our New Zealand site www.thestorknest.co.nz for faster shipping from our Auckland warehouse plus you can shop in local currency and receive your order much faster! Postage and handling to New Zealand starts from AUD $15 and is via International AirMail which may take up to two weeks. At checkout, once you have entered your shipping address, the shipping cost will be displayed for you to select and confirm.
Postage and handling outside Australia and New Zealand starts from AUD $50. All customers placing international orders will need to provide further identification. At checkout, once you have entered your shipping address, the shipping cost will be displayed for you to select and confirm. Items over 20kg cannot be shipped internationally. We aim to dispatch your order within 2-4 working days. International orders should be received within 2-4 weeks from dispatch.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from thestorknest.com.au, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country.
You agree to indemnify The Stork Nest Australia for any and all costs, fees and expenses incurred by The Stork Nest Australia as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.
Due to the services offered by Australia Post and Star Track Express, unfortunately we are unable to provide the actual delivery time. We make every effort to have the goods delivered between the specified days as listed above (between 8.00am and 5.30pm), and in most cases the goods do arrive in this period, however sometimes (due to unforeseen circumstances) delays do occur and delivery is not guaranteed. We recommend you use a business delivery address where possible as this tends to be easier for Australia Post and StarTrack, and there is generally someone always available to sign for your parcel.
If there is no one at the delivery address to accept the order a re-delivery charge might apply. This charge varies depending on the size of the item and the distance from the courier base to the delivery address. The courier will leave a calling card to organise another delivery day. If you change the delivery address after the goods have left our warehouse an extra delivery charge will apply.Delivery during busy periods
We offer some very enticing promotions from time to time throughout the year. Please allow an extra few days for delivery during sale periods. If your order is delayed due to a stock shortage, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so. Kindly note that sometimes the 'Express Delivery' option might not be available during busy periods to ensure our warehouse can cope with the increase in orders.More Information
We are happy to answer any questions you may have regarding your order and delivery. Please contact our Customer Care Team by email at email@example.com or give us a call (02) 8069 8963.