Coronavirus is having a significant impact with Australia Post and they are experiencing substantial delivery delays due to limited flights, social distancing and increased parcel volumes.
They have advised that they are behind at least 3 weeks domestically and 8 weeks internationally and are trying their very best during this difficult time. Once your order has left our warehouse you will receive a tracking number and it may not be scanned again until delivery. Please keep checking that tracking number it should eventually move taking into consideration the three week delay. We appreciate your understanding at this hectic time. For more information on how delivery and customer support services are affected, please refer to Australia Post coronavirus impacts page here
$10 Standard Delivery
We deliver orders Australia wide using Australia Post's e-Parcel system. The postage cost is calculated by cubic weight and is charged at $10 for orders* We aim to dispatch your order within 2-4 working days. Standard orders should be received within 10 working days from dispatch. Please note during busy sale periods we aim to dispatch your order within 4-6 working days, please bare with us! *Large, bulky and oversized orders are charged a $17.95 per item which will be shown at checkout.
Large and oversized items
Large and oversized items have a freight fee of $17.95 per item. The Shnuggle Air Crib incurs a flat $35 freight charge.
Delivery to New Zealand
Postage and handling to New Zealand starts from AUD $15 and is via International AirMail which may take up to two weeks. At checkout, once you have entered your shipping address, the shipping cost will be displayed for you to select and confirm.
Postage and handling outside Australia and New Zealand starts from AUD $50. All customers placing international orders will need to provide further identification. At checkout, once you have entered your shipping address, the shipping cost will be displayed for you to select and confirm. Items over 20kg cannot be shipped internationally. We aim to dispatch your order within 2-4 working days. International orders should be received within 2-4 weeks from dispatch.
Due to the services offered by Australia Post and Star Track Express, unfortunately we are unable to provide the actual delivery time. We make every effort to have the goods delivered between the specified days as listed above (between 8.00am and 5.30pm), and in most cases the goods do arrive in this period, however sometimes (due to unforeseen circumstances) delays do occur and delivery is not guaranteed. We recommend you use a business delivery address where possible as this tends to be easier for Australia Post and StarTrack, and there is generally someone always available to sign for your parcel.
Extra Delivery Costs
If there is no one at the delivery address to accept the order a re-delivery charge might apply. This charge varies depending on the size of the item and the distance from the courier base to the delivery address. The courier will leave a calling card to organise another delivery day. If you change the delivery address after the goods have left our warehouse an extra delivery charge will apply.
Delivery during busy periods
We offer some very enticing promotions from time to time throughout the year. Please allow an extra few days for delivery during sale periods. If your order is delayed due to a stock shortage, you will be contacted by phone or email. If you wish to cancel your order due to longer than expected delivery times you may do so. Kindly note that sometimes the 'Express Delivery' option might not be available during busy periods to ensure our warehouse can cope with the increase in orders.